In-stock items will be sent out within 3-5 business days.
Local delivery via courier will take another 3-5 business days. Delays may be expected.
For pre-order items, please refer to the product listing for estimated delivery date.
During launch weeks, processing times may be extended due to the influx of orders. Please only order if you're comfortable with the waiting time.

For international delivery, the courier estimates go up to 30 working days. Pleaes only order if you're comfortable with waiting.

We do not accept exchanges or refunds for change of mind. If you've received a defective product or we've sent you the wrong item, please let us know immediately so we can make it right! Email us at helu@helumi.co or chat with us on Instagram .

Our website system marks orders as "fulfilled" as soon as we start arranging for shipping. It may take another 1-2 business days before the courier picks it up, and 3-5 business days for the courier to fulfil your order.

Check our Stockists page for the latest details of where you can get our products in person.

Physical products are also available on Shopee SG, Lazada SG, and Tiktok Shop. You can also check out our stockists page if you prefer to browse in person. Digital products are available on Etsy.

Yay! Please email us at helu@helumi.co to get the conversation going!

We're based in Singapore! 🇸🇬

Yes we can! Let us know the items you'd like to order and we can check the courier price for you. Email us at helu@helumi.co or DM us on Instagram.

If you are residing in US or Malaysia, you should be able to check out straightaway.

Please email us at helu@helumi.co to get the conversation going!