Frequently Asked Questions
What is exchange and return policy?
We do not accept exchanges or refunds for change of mind. If you've received a defective product or we've sent you the wrong item, please let us know so we can make it right! Email us at helu@helumi.co within 7 days of receiving your order.
Please be sure that you've placed your order correctly as orders cannot be changed after payment.
When will I get my order?
Please refer to our Shipping & Returns page.
We will work quickly to ship your order as soon as possible. Please expect longer processing times for orders placed during launch periods.
Do you have a retail store?
We don't have a retail store at the moment, but you can check out our Stockists partners. Prices & promotions may differ from our website.
How much does shipping cost?
Please refer to our Shipping & Returns page.
Where are you based?
We're based in sunny Singapore 🇸🇬
I'm not in Singapore, can you ship to my country?
Custom international shipping will be paused from October 2026 - February 2027 as I am on maternity leave 🙏 If you are from Singapore, Indonesia, Malaysia, or the Philippines, you can still check out directly on our website :)
Can I place an urgent order?
Orders for instock items are usually fulfilled within 3-5 business days. If you need your items sooner than that, please DM us at @helumi.co on Instagram and we can figure it out :)
Do you have digital planners/journals/products?
Sorry, we have discontinued our digital planners from 2025 onwards to focus on making the best paper goods!