Frequently asked questions
What is exchange and return policy?
Please refer to our Shipping & Returns page.
When will I get my order?
Please refer to our Shipping & Returns page.
We will work quickly to ship your order as soon as possible. Please expect longer processing times for orders placed during launch periods.
Do you have a retail store?
We don't have a retail store at the moment, but you can check out our Stockists partners. Prices & promotions may differ from our website.
How much does shipping cost?
Please refer to our Shipping & Returns page.
Where are you based?
We're based in sunny Singapore 🇸🇬
I'm not in Singapore, can you ship to my country?
Get in touch with us at helu@helumi.co and we can check out the custom quote for you.
Due to uncertainty over import tariffs, we're sorry we do not ship to US at the moment.
Can I place an urgent order?
Please DM us at @helumi.co on Instagram and we can figure it out :) There may be extra costs for same-day courier.