Singapore orders: 

• Tracked doorstep delivery: S$3. It takes 3-5 business days for processing and delivery. Delays may occur. 
• Enjoy free shipping with minimum spending of S$60 

 

Other countries

• We ship worldwide! 
• If you're from Malaysia, Indonesia, Australia, Philippines or the US, you can check out directly from our website. 
• For other countries, please email us with a screenshot of your order and we will check the shipping cost for you. 

 

 

Frequently Asked Questions

When will I receive my order?
In-stock items are usually processed within 3 business days. Local delivery via courier will take another 1-3  business days. Delays may be expected. Please contact us if you need to arrange for a rushed order (charges may apply).

For pre-order items, please refer to the product listing for estimated delivery date.
During launch weeks, processing times may be extended due to the influx of orders. Please only order if you're comfortable with the waiting time.

For international delivery, the courier estimates go up to 30 working days. Please only order if you're comfortable with waiting.

Why haven't I received my order although it's marked as "Fulfilled"?
Our website system marks orders as "fulfilled" as soon as we start arranging for shipping. It may take another 1-2 business days before the courier picks it up, and 3-5 business days for the courier to fulfil your order.

Do you accept exchanges/refunds?
We do not accept exchanges or refunds for change of mind. If you've received a defective product or we've sent you the wrong item, please let us know immediately so we can make it right! Email us at helu@helumi.co or chat with us on Instagram .