Shipping & return policy
Store policies
Please ensure that your mailing address is correct when placing an order. We do not take responsibility for failed deliveries due to incorrect information provided by customers. If your parcel is returned to the warehouse due to incorrect information, a delivery and processing fee of S$10 needs to be paid before a re-delivery is attempted. Please email us at helu@helumi.co for payment instructions. If you wish to cancel your order at this point, S$10 will be deducted from your order amount for processing fees, and the balance will be refunded back to you as store credits.
Please ensure that your order is correct before making payment. As our website is synced to the fulfilment centre's system, we're unable to edit your order after payment has been made.
We do not accept exchanges or refunds for change of mind. If you've received a defective product or we've sent you the wrong item, please let us know immediately so we can make it right! Email us at helu@helumi.co
Local orders
Singapore:
- Tracked doorstep delivery: S$3. It takes 5-7 business days for processing and delivery. Delays may occur.
- Enjoy free shipping with minimum spending of S$60! No promo code needed.
International orders
Please note that custom taxes may apply in your country. These are to be borne by customers. We do not take responsibility for any taxes.
Malaysia
- You can check out directly from our website for the best prices, or from our Shopee Malaysia store. Please note that the Shopee store is managed by Shopee, and not by us directly.
The Philippines
- You can check out directly from our website for the best prices, or from our Shopee Philippines store. Please note that the Shopee store is managed by Shopee, and not by us directly.
Australia
- You can check out directly from our website.
Indonesia
- You can check out directly from our website.
Other countries
-
Custom international shipping will be paused from October 2026 - February 2027 as I am on maternity leave 🙏 If you are from Singapore, Indonesia, Malaysia, or the Philippines, you can still check out directly on our website :)
Frequently Asked Questions
When will I receive my order?
In-stock items are usually processed within 3 business days. Local delivery via courier will take another 1-3 business days. Delays may be expected. Please contact us if you need to arrange for a rushed order (charges may apply).
For pre-order items, please refer to the product listing for estimated delivery date.
During launch weeks, processing times may be extended due to the influx of orders. Please only order if you're comfortable with the waiting time.
For international delivery, the courier estimates go up to 30 working days. Please only order if you're comfortable with waiting.
Why haven't I received my order although it's marked as "Fulfilled"?
Our website system marks orders as "fulfilled" as soon as we start arranging for shipping. It may take another 1-2 business days before the courier picks it up, and 3-5 business days for the courier to fulfil your order.
Do you accept exchanges/refunds?
We do not accept exchanges or refunds for change of mind. If you've received a defective product or we've sent you the wrong item, please let us know immediately so we can make it right! Email us at helu@helumi.co